Avari FAQs
Need a quick answer? Start here.
Planning your trip
Does my baby count toward the total occupancy?
In most cases, infants and toddlers under two aren’t included in the occupancy total.
What is the pet policy?
Pet policies vary by property—see the listing for specific details.
Are service animals allowed?
Yes. Avari fully complies with ADA guidelines for service animals.
How old do I have to be to rent an Avari home?
Guests must be 21 years or older to book most Avari homes. In some destinations, the minimum age is 25—you’ll find these details in the property description.
Does Avari offer travel insurance?
Yes. You can add optional travel insurance during booking to protect your trip from unexpected events like illness, weather, or cancellations.
Does Avari offer travel safety resources?
Yes. Everything you need—emergency numbers, local contacts, and travel tips—will be included in your pre-arrival email and guest portal.
Booking & managing your reservation
Is my Avari rental private or shared?
Every Avari home is private—your space is never shared with other guests. Some homes may be located within multi-unit communities, but you’ll always have your own dedicated unit.
Is the price all-inclusive?
Yes! Your stay comes stocked with linens, towels, Wi-Fi, and other thoughtful essentials. Taxes and any extra fees are clearly listed before you book—no surprises.
Do I have to pay a deposit?
Some stays require a refundable security deposit or a small non-refundable damage waiver. Any required deposit will be clearly noted on your reservation.
Can I pay in installments?
Some bookings offer split payments or installment options at checkout. If available, your payment schedule will appear before you confirm your stay.
What is Avari’s cancellation policy?
To secure your stay, we collect 50% at booking, with the remaining balance due 30 days prior to check-in. Please note that cancellations made within 30 days of check-in are non-refundable.
Can I add guests (or pets) to my reservation?
The more the merrier. Just reach out to Avari Support, and we’ll adjust your reservation and confirm any changes or fees before your stay.
Can I check in early?
Sometimes! If the home’s been cleaned and prepped ahead of schedule, we’ll happily get you settled sooner. Send us a quick note before arrival and we’ll let you know what’s possible.
Can I check out late?
If no guests are checking in right after you, we’ll gladly give you a little extra time to linger. Let us know early so we can check the schedule and make it happen if we can.
Do Avari homes have cameras?
Some homes have outdoor security cameras for safety and property monitoring. You’ll always find this clearly disclosed in the listing.
Do you charge cleaning fees?
Each stay includes professional cleaning before you arrive and after you leave. It’s a one-time flat fee paid at booking—and yes, that means no chores before checkout. You can officially exhale.
Do you allow events or parties?
Every Avari home is different. Some allow small dinner parties, others full-scale celebrations. Check your listing for details, and let our team know at booking if you’re planning something special!
Is smoking allowed?
Most properties are non-smoking, but any permitted areas or exceptions are noted in the listing details.
I left something behind—what should I do?
It happens! Contact Avari Support as soon as possible and we’ll check the home. If we find your item, we’ll help coordinate a return.
During your stay
Where is my lockbox or keypad code?
Your personalized entry code and check-in instructions are sent 24 hours before arrival via email and text.
Can you help me get the lock open?
Absolutely. If your code isn’t working or you’re having trouble entering, contact your local caretaker or Avari Support for immediate help.
I can’t find the home—who do I contact?
Your pre-arrival email includes detailed directions and parking information. If you’re having trouble locating the home, call your local caretaker—they’ll guide you there.
What should I do if something isn’t working properly (TV, internet, hot tub, or fireplace)?
We’re here to help. Message or call your local caretaker for quick troubleshooting, and we’ll walk you through the fix or send assistance right away.
Can I request a mid-stay cleaning?
Yes. Mid-stay cleanings or linen refreshes can be arranged for an additional fee, depending on scheduling and location.
Guest portal
How do I create an Avari account?
When you book a stay or sign up with your email, we’ll automatically create an Avari account for you. You can use it to manage trips, view past stays, and update your details.
What do I do if I think my account has been compromised?
Reset your password immediately and contact Avari Support so we can help secure your account.
How do I reset my password?
Click “Forgot password?” on the login page and follow the link sent to your email.
What personal data do you collect, and what do you do with it?
We only collect information needed to manage your booking and deliver a great stay. Avari never sells your data and only uses it for essential communications.
What account notifications can I expect?
You’ll receive booking confirmations, pre-arrival reminders, and updates about your trip. Occasionally, we’ll share new destinations or exclusive offers.
How do I leave a review or rating?
After checkout, you’ll get an email inviting you to share your thoughts. Your feedback helps future guests find their perfect stay—and helps us keep raising the bar.
Partnering with Avari (for homeowners)
What services does Avari provide?
Avari handles everything—from marketing and guest communication to maintenance and professional cleaning—so you can relax while your home earns for you.
Where does Avari operate?
We manage vacation homes in select U.S. regions, with local teams who deliver hands-on hospitality and make sure every stay runs smoothly.
How does pricing work?
We use dynamic, data-driven pricing to optimize occupancy and maximize your returns.
Can I stay in my home or block dates?
Absolutely. You can reserve personal stays or block dates anytime through your Avari Owner Portal—it’s your home, after all.
What kind of protection is included?
Every stay includes guest screening, insurance coverage, and damage protection—so your property (and peace of mind) are always protected.
How can I get started?
Visit avarimgmt.com to learn more about our homeowner services, management model, and how to list your property with Avari.