MOST SEARCHED-FOR AMENITIES
The right extras compound your home's performance over time
REVIEWS DRIVE REVENUE
Glowing guest reviews are essential to your home's success. Guests feel more confident booking a home with strong reviews, and the platforms where your home is listed, like VRBO and Airbnb, factor review scores directly into how your listing ranks against the local competition.
We actively solicit positive reviews, respond to negative ones, and work with you to address anything that could affect your ratings and your earning potential.
HOW WE COLLECT YOUR REVIEWS
We ask at exactly the right moment
After every booking made on StayAvari.com, we email your guests and ask them to leave a review covering four key areas:
- Overall satisfaction
- Cleanliness
- Property condition
- Customer service
We send the review request about 24 hours after checkout, while the stay is still fresh. If guests do not respond to the first request, we follow up over the next several days. We also continuously test the timing of these emails to make sure we are reaching guests at the moment they are most likely to respond.
HOW WE PUBLISH YOUR REVIEWS
We get your positive reviews more eyes
Guests can book your home directly on StayAvari.com or through one of our listing partners like VRBO or Airbnb. Reviews work a little differently across platforms depending on each site's terms of service, but our goal is always the same: get your positive reviews published as widely as possible.
Positive reviews left on StayAvari.com are automatically added to your listing on our site. When a guest books through a partner platform, that platform will ask them to leave a review. Where the platform's terms allow it, we will also request a review on StayAvari.com so your positive feedback reaches both audiences.
HOW WE HANDLE NEGATIVE REVIEWS
We take negative feedback seriously and act on it quickly.
We are focused on delivering a seamless guest experience, and the vast majority of our reviews reflect that. In 2024, across all our listing partners and StayAvari.com, we maintained an average guest rating of more than 4.4 out of 5 stars.
When a guest does share negative feedback about your home, our dedicated reviews team responds directly and follows up with your local property manager. Here is how we handle it:
- Minor issues like a squeaky hinge or a sticking door are addressed right away
- Larger concerns like a worn mattress or a broken appliance are brought to you directly with a clear plan
Questions about your reviews?
Your local property manager is your first call for anything related to your home's guest ratings and reputation. Find their contact details in our directory.
