BEFORE THEY BOOK
What they see is what they get
No unwelcome surprises. We photograph your home thoroughly and write a compelling description so guests can explore every corner before they book. That transparency leads to better expectations, better experiences, and better reviews for your home.
If guests have questions before booking, our reservation specialists are available 24 hours a day, 7 days a week to answer calls and emails and convert inquiries into bookings.
Guests can book Avari homes online or by phone and must agree to our rental terms for every reservation, including our no-party policy. If your home has additional requirements like HOA quiet hours or parking rules, those are added to your listing's reservation details.
MANAGING THEIR TRIP
Everything guests need, before they arrive
Our online trip manager tool lets guests modify their dates, add guests or pets (if applicable), and review your home's details before they even start packing. For your home's security, guests only receive key codes and other sensitive information one day before arrival.
DURING THEIR STAY
Check-in made easy
Lost keys are no longer a concern. As part of Avari’s services, every home is equipped with a smart lock that makes entry seamless for guests and our home care team. Lock installation and maintenance are handled on our end. The only thing you need to provide is lighted address signage so guests can find your home after dark. Reach out to your local property manager if you need to add signage.
Supplies
We provide a starter kit of toiletries, paper products, and basic cleaning supplies for every stay at no cost to you. This includes:
- Shampoo, conditioner, and wrapped bar soap for each full bathroom
- Hand soap for each bathroom and kitchen
- Paper towels and toilet paper
- Laundry detergent
- New dish sponge, dishwashing liquid, and dishwasher detergent
- All-purpose cleaner
24/7 guest support
Our guest experience team is staffed around the clock to answer calls, texts, chats, and emails. If a guest needs in-person help, we work closely with the local operations team to make sure the right support reaches them quickly. We always have a backup contact available too.
AFTER CHECKOUT
Communication doesn't end when guests check out.
Reviews
We actively solicit positive reviews, respond to negative ones, and work with you to address any concerns that could affect your guest ratings and future bookings.
Remarketing
Many guests book the same home year after year. We use email remarketing to invite past guests to rebook your home at key intervals after their stay, keeping your calendar active and your revenue consistent.
Security and damages
Your home's security is always a priority. We use automated detection, identity verification, and manual screening to identify potentially problematic guests before they ever arrive.
Cancellation
We understand that plans change. Our worry-free booking policy gives guests flexibility to modify their trip or cancel for a partial or full refund.
Travel insurance
We offer guests travel insurance options through Guesty Shield to protect them in case their trip does not go as planned. Coverage includes up to 100% of trip costs for events like illness, a death in the family, natural disasters, or flight interruptions.
Questions about the guest experience?
Your local team is your first call. Find their contact information in our directory.
