IT STARTS WITH THE PEOPLE
Housekeepers are at the heart of what we do
Guests expect their vacation homes to be immaculate, and we work hard to meet that expectation. Thanks to our housekeepers' close attention to detail, guests consistently rate our homes' cleanliness above 4 out of 5 stars.
Maintaining high housekeeping scores across tens of thousands of monthly reservations is no small feat. To make it possible, we recruit great people, train them thoroughly, share feedback regularly, and provide the necessary tools for success.
HOW WE FIND THE RIGHT PEOPLE
Working with excellent housekeepers
Pristine homes and a high standard of cleanliness hallmark our hospitality. Depending on the market, our local teams either hire experienced cleaning employees directly or source reputable, licensed cleaning companies. We apply the same hiring criteria in both cases:
Experience with vacation rentals, not just private residences
Flexibility to accommodate last-minute bookings and late checkouts
Commitment to the Avari cleaning checklist
Licensed, insured, and bonded
Reliability and positive client testimonials
THE CLEANING PROCESS
Four steps to a spotless home
Avari housekeepers follow our proven four-step cleaning process for every home they service. For each step, they make a complete pass through the property with a specific objective:
Prepare the property. Housekeepers gather trash, used linens, and dirty dishes. As they go, they identify areas that will need more attention.
Make the beds. After the initial walkthrough, housekeepers make the beds with fresh linens, provided by Avari.
Clean and disinfect. Housekeepers thoroughly clean and disinfect floors, countertops, bathroom surfaces, and any additional areas that need care.
Place towels and amenities. Finally, fresh towels and guest amenities are placed throughout the property. We provide a starter supply of toiletries, paper products, and basic cleaning supplies for every stay.
At the end of every clean, your home is spotless and guest-ready with the quality touches that earn great reviews and keep guests coming back.
CONTINUOUS IMPROVEMENT
Reviews and feedback
We maintain a continuous feedback loop for our housekeeping teams. Guest reviews, efficiency scores, and manager inspection results are compiled and shared with housekeepers regularly so they always know when they are doing well and when there is room to improve.
ANNUAL DEEP CLEAN
Top-to-bottom clean, once a year
Even with thorough cleaning after every stay, every surface in your home will eventually need a deep clean. This includes highly trafficked areas and hard-to-reach places, like under sofas and behind refrigerators. Our annual deep clean is all about the details.
Our housekeeping teams follow a deep cleaning checklist:
- Cleaning all blinds
- Laundering mattress and pillow protectors
- Wiping down all baseboards
- Cleaning inside and behind refrigerators
- Deep cleaning the oven
- Cleaning inside cabinets
- Cleaning the garbage disposal
- Scrubbing all outdoor furniture
Our housekeepers are trained to do more than clean. They keep an eye out for maintenance issues as they work through your home. Each housekeeper is equipped with a smartphone and a proprietary app that allows them to do several things:
- Track their progress through the property
- Identify any damages or signs of wear
- Communicate issues quickly to your local property manager and maintenance technicians
- Share photos after every clean
SUPPLIES AND FEES
What the cleaning fee covers
As is standard in the industry, a guest-paid cleaning fee is applied to all reservations. Cleaning fees fluctuate based on the number of guests, length of stay, and time of year. They may be discounted in the off-season or for last-minute bookings. The cleaning fee helps cover housekeeping costs and a variety of cleaning supplies to keep your home in great shape:
- Full cleaning of the entire unit, including all rooms, surfaces, and high-touch areas
- Laundering and ironing of all linen and terry, including bed linens, bath towels, and hand towels
- Full property inspection prior to every guest stay to confirm the home is guest-ready
- Guest amenities and a starter pack of toiletries, paper products, and basic supplies
