Convenient and Comfortable Suite in Beachfront Resort w/Shared Pool, Free WiFi

Great property, horrible check in / communication

The apartment itself was pretty great. The location to local businesses was excellent. The beach was excellent, not crowded at all, very clean. The walk to the beach was a bit further than I was expecting, but a good bit of it was wood slats and not sand the entire way, which helped. The room is definitely NOT overlooking the beach, it's overlooking a parking area for the building next door, but the balcony was quite large and had good tables/chairs. We only stayed one day, so we didn't have a need to fully utilize the kitchen, but it appeared to be well-stocked. We did turn the ice maker on to try to make some ice, and boy was that a mistake! It kept making a horrendous sound, so we just turned it off. The sofas were in good shape. The master bed was pretty hard, but if you prefer extra firm, you're good to go. The master toilet made a sound like it was running the whole time, but I could only hear it while in the bathroom. The elevator worked fine. The pool was very clean and heated and lit at night, which was really nice. Unit 21 is the end unit on the 2nd floor. There weren't very many people staying there while we were there (May 18-19) so it was very quiet.

We couldn't check in until 4pm, and had to check out by 10am the next day. We were told we would be sent the lock code within 30 minutes of check-in time. I got a check-in message, but the lock code was blank. I messaged back letting them know. They replied with a code, but it didn't work. I waited for a response, but we were literally standing in front of the door with all our stuff in the hot sun, so I decided to call the customer service number in the message. They answered, and said they couldn't find the reservation. They asked what property it was, and discovered that another company managed the property, and I would need to contact the new number they gave me. I did. It took that company forever to answer, and once they did, they kept having to put me on hold while they tried to track down the correct code. They finally told me another code to try and it worked. This whole process took about an hour, and at that point I was hot an annoyed, so I asked for a later checkout of noon instead of 10am. After a lot of back and forth, they finally agreed. There is a separate code for the beach access gate. That code also did not work. We discovered with a slight shove that the gate wasn't fully closed when we headed out to the beach. It was closed when we got back though, and since the code didn't work, we were stuck out there. The property is fully fenced in, so it wasn't like we could just walk a little ways and go around. I messaged the booking agent again, and after quite awhile, they were finally able to let me know that the owners said the HOA had changed the code, and they gave me a new code that worked. BEYOND annoyed at this point, we decided to go ahead and leave at 10am bc we didn't trust that they would actually honor the late checkout. This experience put a huge damper on the whole stay, which sucked bc the apartment was pretty great. If they work out the kinks with the communication, I would definitely want to stay again.